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Troubleshooting Desktop App
Troubleshooting Desktop App

Troubleshooting issues in the desktop app

Updated over a week ago

If you encounter a problem with loading or other unexpected behavior in our desktop app, clearing your app cache may help.

Clearing your cache

For macOS users

  1. Open the Slab desktop app

  2. From the menu bar, click Help β†’ Troubleshooting β†’ Clear Cache and Restart

  3. You should see the login page again, where you can log back into your Slab

For Windows users

  1. Open the Slab desktop app

  2. Click the menu button in the top-left corner

  3. Click Help β†’ Troubleshooting β†’ Clear Cache and Restart

  4. You should see the login page again, where you can log back into your Slab

Need help?

If the issue persists after clearing the cache, don't hesitate to contact support@slab.com for help.

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