If you're on the Business plan, we can help you set up a custom domain to use with your Slab account. Instead of logging in and browsing Slab at
yourteam.slab.com , you can use something like
learn.yourcompany.com — where yourcompany.com is your primary domain name.
Create a CNAME record
To get started, you'll need to create a CNAME record in your DNS settings. In most cases, your DNS provider is the company with which you registered your domain name, such as Hover, GoDaddy, NameCheap, or Google Domains.
When you create the CNAME, you'll need to fill in a few fields:
- Record Type should be set to CNAME
- The Hostname is whatever you want the new URL to be. Example: learn.company.com
- The Target points back to Slab's servers and should be set as: app.slab.com
- TTL can be left at the default setting, which is usually 15 minutes.
Once you've created a CNAME, head into your admin settings in Slab and go to Team. Under Custom Domains, click Add and type in your new domain name.
It can take up to 24 hours for the CNAME to propagate, and we have to do a little legwork on our end to make sure a new SSL cert is issued. We'll be in touch once your new URL is ready to go!
Can I change the CNAME record?If your company name changes for any reason, and you need to update the URL you use to log in to Slab, let us know before you update the existing CNAME record. This will give us time to make sure everything is setup correctly on our end. If you update the record without getting in touch first, the redirect won't work!
Will this work with our root domain? Negative. We only support subdomain redirects. That means your custom URL will always look something like learn.company.com (subdomain) instead of company.com/learn (root domain).