If you're on the Business plan, we can help you setup a custom domain to use with your Slab account. Instead of logging in and browsing Slab at yourteam.slab.com you can use something like learn.yourcompany.com where yourcompany.com is your primary domain name. 

Create a CNAME record

Do you have access to your DNS settings? To get started, you'll need to create a CNAME record. In most cases, your DNS provider is where you registered your domain name. For example, Hover, GoDaddy, NameCheap, or Google Domains.

When you create the CNAME, you'll need to fill in a few fields: 

  • Record Type should be set to CNAME
  • The Hostname is whatever you want the new URL to be. Example: learn.company.com 
  • The Target points back to Slab's servers and should be set as: app.slab.com
  • TTL can be left at the default setting, which is usually 15 minutes. Once you've created a CNAME, send an email to the support team and we'll take it from there. 

It's worth mentioning that it can take up to 24 hours for the CNAME to propagate, and we have to do a little legwork on our end to make sure a new SSL cert is issued. We'll be in touch once your new URL is ready to go! 

Common Questions

What happens if I delete the CNAME record? When the record is deleted we'll automatically revert back to your default Slab URL. But do give us a heads-up before you delete the CNAME.

Can I change the CNAME record?If your company name changes for any reason, and you need to update the URL you use to log in to Slab, let us know before you update the existing CNAME record. This will give us time to make sure everything is setup correctly on our end. If you update the record without getting in touch first, the redirect won't work! 

Will this work with our root domain? Negative. We only support subdomain redirects. That means your custom URL will always look something like learn.company.com (subdomain) instead of company.com/learn (root domain). 

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