Guest accounts allow organizations to grant limited access to certain users — such as contractors, partners, or clients.

Guests only have access to the topics and posts they are added to. There is no limit to the number of topics a guest can be a member of.

All post and topic permission interactions that apply to standard users also apply to guests. For example, guests can be made owners of topics and/or be limited to read-only access within a topic.

However, guests can only create topics under a parent topic that they have editing permission for. They cannot create new root-level topics. They also cannot delete a topic that is top-level from the perspective of the guest.

Posts and topics a guest cannot access are hidden from them.

For example, if a post has two topics, Finance and Marketing, and the guest only has access to Marketing, it will appear to the guest as if the post only has one topic: Marketing.

Similarly, if a guest has access to the Billing topic, but not its parent topic Support, it will appear to the guest as if Billing had no parent and is itself a top-level topic.

Guests are invited the same way admins and standard users are. In the invite modal, you can invite the new member as a guest through guest provisions or explicitly choose the role.

Existing users may also be downgraded to or upgraded from a guest.

Our paid plans include a certain amount of free guests for every paid seat. The amount of free guests you'll receive varies based on your plan.

In paid plans, you can still add guests beyond your free limit. The additional guest will be counted as a paid seat and grant another 3 free guest accounts for Startup plans, 5 for Business plans.

For example, let's say you're on the Startup plan and paying for 20 users. You would have a free guest limit of 60. The 61st guest will count as a paid seat, raising your free guest limit to 63, so the following 3 guests are again free.